At Fuguimen Network Technology (Hong Kong) Co., Limited, we value transparency and customer satisfaction. To help you navigate your shopping experience, we’ve compiled answers to the most frequently asked questions regarding our products, services, and policies.
1. Ordering & Products
Q: Are all your products authentic?
A: Yes. We guarantee that all jewelry, watches, gemstones, and metals sold are 100% authentic and meet our strict quality standards. Each item may include certificates of authenticity or warranty cards where applicable.
Q: Do you offer custom or personalized products?
A: Yes, we provide bespoke design and customization services for jewelry and watches. Please note that personalized items are non-returnable and may require additional production time.
Q: How can I check product availability?
A: Product availability is displayed on our website. For bespoke or limited-edition items, please contact our team directly for confirmation.
2. Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, bank transfers, and other secure online payment gateways. Available methods are shown at checkout.
Q: Is my payment information secure?
A: Yes. We use encryption, secure sockets layer (SSL) technology, and trusted payment processors to protect your financial data.
Q: Can I pay in installments?
A: At this time, we do not offer installment plans directly, but you may use eligible third-party payment platforms that support this option.
3. Shipping & Delivery
Q: How long does shipping take?
A: Delivery times depend on your location:
- Hong Kong: 1–3 business days.
- Asia: 5–7 business days.
- International: 7–14 business days.
Custom or bespoke orders may take longer.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that international customers are responsible for any customs duties, VAT, or local taxes.
Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email. You can monitor your shipment through the courier’s website.
4. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for eligible items that are unworn, unused, and in original packaging. Please see our full Return & Exchange Policy for details.
Q: Can I exchange an item?
A: Yes, exchanges are available for different sizes, colors, or products of equal or greater value, subject to stock availability.
Q: Are there items I cannot return?
A: Yes. Customized, engraved, final sale, clearance items, and hygiene-sensitive products (e.g., earrings) cannot be returned or exchanged.
5. Warranty & Repairs
Q: Do your products come with a warranty?
A: Selected watches and jewelry include warranties against manufacturing defects. Warranty details are provided with your purchase.
Q: Do you offer repair services?
A: Yes, we assist with repairs and maintenance either through our in-house specialists or authorized service providers. Repair costs may vary depending on the issue.
6. Customer Support
Q: How can I contact customer service?
A: You can reach us via email at fuguimen2440@outlook.com or by phone at 94411068. Our team responds within 24–48 business hours.
Q: What languages does your support team provide?
A: Our team primarily provides service in English and Chinese. For other languages, translation support may be available upon request.
7. Security & Privacy
Q: How do you protect my personal information?
A: We implement industry-standard security measures and comply with applicable data protection laws. Please refer to our Privacy Policy for details.
Q: Will my information be shared with third parties?
A: No. We do not sell your data. Information is only shared with trusted service providers (e.g., payment processors, couriers) as necessary to complete your order.
8. Miscellaneous
Q: Do you provide certificates for gemstones and metals?
A: Yes, many of our gemstones and precious metals come with certification from recognized authorities. Please check product details or contact us for confirmation.
Q: Can I cancel my order?
A: Orders may be canceled within 24 hours of purchase if they have not yet been shipped. Once shipped, cancellations are not possible.
Q: Do you have a physical showroom?
A: Currently, we operate primarily online. For exclusive or high-value purchases, private viewing arrangements may be made upon request.
9. Our Commitment
We are dedicated to ensuring your shopping journey is enjoyable, secure, and transparent. If your question is not covered in this FAQ, please contact us directly — our team will be delighted to assist you.
10. Contact Us
Fuguimen Network Technology (Hong Kong) Co., Limited
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📞 Phone: 94411068
📧 Email: fuguimen2440@outlook.com