At Fuguimen Network Technology (Hong Kong) Co., Limited (“we,” “our,” or “us”), we strive to provide our customers with reliable, secure, and efficient delivery services. This Shipping Policy explains the terms, conditions, and procedures for processing, shipping, and delivering your orders. By placing an order through our website, you agree to the practices outlined below.

1. Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons, processing may take longer.
  • Verification: To prevent fraud, some orders may require additional verification. We may contact you for confirmation before shipping.
  • Custom Orders: Bespoke, engraved, or personalized items may require additional production time before shipping. Estimated timelines will be provided at checkout or upon request.

2. Shipping Methods & Delivery Times

We partner with reputable couriers to ensure secure and timely delivery.

  • Domestic (Hong Kong): 1–3 business days after dispatch.
  • Regional (Asia): 5–7 business days after dispatch.
  • International (Worldwide): 7–14 business days after dispatch, depending on the destination and customs clearance.

Please note that delivery times are estimates and may vary due to customs processing, courier delays, or unforeseen circumstances.

3. Shipping Fees

  • Shipping charges are calculated at checkout based on the delivery address, package weight, and shipping method selected.
  • Free Shipping: May be available on promotional campaigns or for orders exceeding a specified value (details announced on our website).
  • Customers are responsible for any local delivery surcharges (e.g., remote area fees).

4. Tracking Your Order

  • Once your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment.
  • Tracking updates may take up to 24 hours to appear on the courier’s system.
  • Customers are encouraged to monitor tracking closely to ensure successful delivery.

5. Customs Duties & Taxes

  • International shipments may be subject to import duties, customs fees, VAT, or local taxes depending on your country’s regulations.
  • These charges are not included in the product price or shipping cost and are the customer’s responsibility.
  • We are not liable for delays caused by customs clearance.

6. Delivery Requirements

  • Signature Upon Delivery: For security reasons, most shipments require a recipient’s signature. Customers must ensure someone is available to accept the package.
  • Incorrect Addresses: Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays, lost shipments, or additional costs caused by incorrect or incomplete addresses.
  • Failed Deliveries: If delivery fails due to absence or incorrect details, the package may be returned to us. Reshipping fees will be the customer’s responsibility.

7. Lost, Delayed, or Damaged Shipments

  • Lost Packages: If your package is lost in transit, we will work with the courier to locate it. If confirmed lost, a replacement or refund will be issued.
  • Damaged Packages: If an item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.
  • Delays: While we make every effort to meet delivery estimates, we are not responsible for courier delays, weather conditions, or customs inspections outside our control.

8. Restricted Destinations

Due to legal restrictions or courier limitations, we may not be able to ship to certain countries or regions. If your location is affected, we will notify you promptly and issue a refund if necessary.

9. Insurance & High-Value Shipments

  • All shipments containing jewelry, watches, and precious items are insured during transit until delivery confirmation.
  • Customers are advised to inspect the package upon delivery and report any discrepancies immediately.

10. Order Cancellations & Changes

  • Before Dispatch: Orders may be canceled or modified within 24 hours of placement if they have not been shipped.
  • After Dispatch: Once an order is shipped, cancellations or changes are not possible. You may initiate a return after receipt (subject to our Return & Exchange Policy).

11. Customer Responsibilities

  • Ensure the shipping address provided is correct and accessible.
  • Track shipments using the provided tracking number.
  • Respond promptly to courier or customs inquiries to avoid delays.
  • Accept deliveries in person and sign when required.

12. Our Commitment

We are dedicated to providing a smooth, transparent, and secure shipping experience. Every order is handled with the utmost care to protect your valuable purchases and deliver them to you in perfect condition.

13. Contact Us

For shipping inquiries, please contact us at:

Fuguimen Network Technology (Hong Kong) Co., Limited
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📞 Phone: 94411068
📧 Email: fuguimen2440@outlook.com